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Questions and answers – users

Where can I use the vouchers?	» open
You can find here the list of affiliates where you can use the vouchers.here.

What is the voucher validity?	» open
Validity is stated on each voucher. Meal vouchers are valid since the date of the latest emission issue (i.e. approximately from half of November) to 31.12. of the following year. Other vouchers have been released since 1.5. and are valid till 31.12.of the following year.

What may happen if I loose the voucher?	» open
Unfortunately the voucher cannot be replaced by any means. Be cautious about your vouchers please.

Where can I call if I have a question regarding the vouchers?	» open
In case of any questions regarding the vouchers call please the information line 233 113 435.

Can I change the damaged vouchers?	» open
Unfortunately you personally cannot change the damaged vouchers. However you can ask your employer for cooperation. You can return the vouchers through your employer. The employer has to send the application for a credit note together with damaged vouchers. There has to be a silver holographic strip visible on the vouchers and the barcode has to be legible as well. The employer will make out a credit note and the voucher value will be paid out to the employer’s bank account. Then the employer can order, together with a new purchase order, some vouchers as a compensation of your damaged ones.

Are the affiliates obliged to return the money if the voucher is not used to full extent of its nominal value?	» open
Legal regulations don’t solve this situation directly. We have to go out from the legal regulations of the Law Nr. 586/1992 Code of Law on income tax in the full version. In view of the employee the benefit in the form of Sodexho vouchers is exempt from income tax provided it deals with non-financial payments. In case the employer provided the employees with financial benefits they would have to pay income tax from such a benefit. The vouchers cannot be changed for money without any tax consequences. On the other hand if the shop didn’t give the money for not exhausted vouchers back it would mean an unreasonable enriching on the side of the shop. It is not easy to answer the above-mentioned question unambiguously. In our view the right solution is the exhaustion of the total voucher value for one main meal. The customer should be informed about the total exhaustion of the voucher value before the purchase.

Legal regulations state that the voucher can be used for one main meal during one work shift. What can we imagine under the term main meal?	» open
"Currently our legal regulations don’t define exactly which food can be bought by vouchers and they only use rather wide definition of their purpose. They should be used for only „one main meal during one work shift“ (Law Nr. 586/1992 Code of Law about income tax). Government instruction Nr. 137/1989 Code of Law about canteen catering containing some closer specification of the term main meal was invalidated on 1.June 1994. However the employee catering of the employers, who have a form of the budget and allowance organisation, has been regulated according to the amendment of the Code of Law, that invalidated it, till the special amendment comes into force. By force of the government instruction Nr.137/1989 Code of the Law the organisation units of the state and the state allowance organisations were extracted by the amendment Nr 218/2000 Code of the Law and the regulation Nr 430/2001 Code of the Law. The term main meal is not precisely defined for this sphere of organisations and for the commercial sphere. We have to unambiguously exclude the use of meal vouchers for purchase of all non-food goods.

Is it anyhow limited how many vouchers I can use for one purchase?	» open
The restriction is only by meal vouchers that you use at supermarkets to buy some food. Here you can use maximum 5 meal vouchers. Otherwise there is no restriction in the number of meal vouchers you use in restaurants.

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